We’ll walk you through how SMS can complement your email program, use cases, best practices, mistakes to avoid, how to get started, and more.Īs the old adage goes, “a picture is worth a thousand words.” MMS, or multimedia messaging service, allows you to send images, GIFs, audio files, and even phone contacts to your message recipients. Apple’s Mail Privacy Protection updates.How SMS is more than just text messaging.The latest global email and SMS preferences.We’re refreshing this guide each year to provide you with the most up-to-date information and best practices. Combined with email, the two create a seamless customer communication experience that’s reliable, scalable, and downright powerful. Īlone, SMS is a powerful engagement tool that allows businesses to send concise, timely messages to their customers. Regardless of who you’re trying to contact or where they are, you can now complete the customer engagement package with another robust API: SMS.
However, email is only one part of the customer engagement experience. Whether it’s logins, notifications, promotions, password resets, or policy updates, email is a tried-and-true platform with more global accessibility than any other medium. For companies around the world, email is the go-to channel for customer communications.
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